1. How can you get a copy of my credit report from Compuscan?

You have the right to access your credit report held by Compuscan. Your credit report will be provided to you free of charge once in every 12 month period; or if you can provide evidence that a Credit Provider refused your application for credit in the last 90 days; or where your request for access relates to a decision by a credit reporting body or a credit provider to correct information on your credit report

You can e-mail us on [email protected], or call us on +61 2 8404 4217 and we will provide you with your credit report within a period of 10 days.

You will be required to submit the following information in order for us to process your request.

  • Proof of Identity
    • Name
    • Surname
    • Date of Birth
    • Driver’s License
  • Proof of residential address
  • Contact information (e-mail address, telephone number)

We may require you to provide further information to reasonably verify your identity.


 

2. How can I seek correction of information on my credit record?

If you feel that the information on your credit report is incorrect, you can contact Compuscan’s customer care division to request that your information is reviewed and corrected. Compuscan’s customer care staff have all the relevant knowledge and skills to assist you in resolving queries on your credit report. You can email Compuscan’s customer care on [email protected] or call us on +61 2 8404 4217.

You will be required to submit the following information in order for us to process your request.

  • Proof of Identity
    • Name
    • Surname
    • Date of Birth
    • Driver’s License
  • Proof of residential address
  • Contact information (e-mail address, telephone number)
  • A detailed reason for logging the correction request

We may require you to provide further information in order for us to accurately process your request.

We will investigate and respond to your request within 30 days from the date of receiving your request.

If any information is updated on your credit report as a result of your correction request, we will provide you with written details of the correction and a copy of your updated credit record.

If we do not update your information as a result of your request, we will provide detailed feedback as to the reasons why we could not process your request.

If you are unsatisfied with the outcome of the investigation you can contact the Credit and Investments Ombudsman for further assistance.

Credit and Investments Ombud

Tel: 1800 138 422
Web:  www.cio.org.au


 

3. What can you do if you believe that you have been, or are likely to be, a victim of fraud?

If you believe that you have been, or are likely to be, a victim of fraud you can request us not to use or disclose your information for a period of time – this is referred to as a ban period. Your information will not be used or disclosed during this time period and we will notify credit providers wanting to access your credit profile that it is subject to a ban. The ban period will start once we have received your request and will last for a period of 21 days.  You can request us to extend the ban period if you have not managed to resolve the issue within 21 days.

You can e-mail us on [email protected] or call us on +61 2 8404 4217.

You will be required to submit the following information in order for us to process your request.

  • Proof of Identity
    • Name
    • Surname
    • Date of Birth
    • Driver’s License
  • Proof of residential address
  • Contact information (e-mail address, telephone number)
  • Details and supporting documentation of the fraud / potential fraud in order to support your request for the Ban
Close popup icon

Please enter your email address below to download more information

If you have not found what you are looking for, please visit our global website.
Close button